How do I return an item?
If you are not satisfied with your purchase and wish to return an item, please let us know within 30 days from receiving your order. Any brand new product can be returned for a full refund. Please contact us with your order number as well as the reason for your return.
Will shipping be covered for my returns?
All return postage fees are the responsibility of the customer.
What if the item(s) I received is defective, incorrect, damaged, or missing?
Please contact us within 7 days from receiving your order in the unlikely event you have received a faulty product. To ensure a smooth return, please include your order number, photographs of the item. We will do our very best to resolve your issues as soon as possible.
How long is the return process, and when will I receive my refund?
Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 1-3 business days of receiving the returned item or cancellation request.